Ford Freestar Transmission Failure Without Warning

Ford Torque Converter Failure
Defective Torque Converter Leads to Recall

A faulty torque converter was causing widespread and dangerous transmission problems for owners of the 2004-05 Ford Freestar minivans and Mercury Monterey SUV. Reports filed to both CarComplaints.com and the NHTSA revealed scary details about transmissions suddenly failing without warning.


Ford Torque Converter "Performance"

Often times, the vehicle will suddenly surge forward and then immediately lose all power, forcing the driver to coast without power to a safe spot on the road — often times impossible in traffic situations. This obviously left owners scared and confused:

"I don't even know what to say. My transmission just went with absolutely no warning whatsoever. There was no shoulder leaving me in the middle of the highway with two kiddos and two toddlers. I would expect more consideration from ford. They obviously know about the problem, I just wish they would start the recall before someone gets seriously hurt. You'd think they would have learned a bit from the problems toyota has faced for the same reasons."

annamhire66 ⋅ Lexington, OK

An Investigation Leads to a Recall

An investigation was launched by the NHTSA in 2009 due to the severity of the complaints. Ford argued that it had a low complaint rate for this type of malfunction and only two accidents had been reported as a result of this defect. The NHTSA wasn't impressed and Ford eventually agreed to issue a recall the torque converter in these vehicles to avoid a protracted dispute.

The recall covered 450,000 vehicles from the 2004-05 model years. Owners of affected Ford and Mercury vehicles should have been notified to have their torque converter replaced at no charge.

The safety recall began on August 9, 2012. Owners may contact the Ford Motor Company customer relationship center at 1-866-436-7332. For detailed information & supporting documents, see the official NHTSA page concerning recall #12V006000.

A Class Action Lawsuit

Before the recall, a class action lawsuit was filed against Ford Motor Company in the United States District Court for the Eastern District of New York, Brooklyn Office (styled Judy Azose v. Ford Motor Company, Case No. CV 10-3634).

The Ford Freestar and Mercury Monterey class action lawsuit complaint reportedly alleges statutory violations of the New York General Business Law section 349, breach of express warranty, breach of implied warranty of merchantability, violation of Magnuson-Moss and unjust enrichment.

If you're interested in the case, you can download a PDF go the full class-action lawsuit.


Actions You Can Take

This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

  1. Step 1: File Your Complaint at CarComplaints.com

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint

  2. Step 2: Notify the Center for Auto Safety

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS

  3. Step 3: Report a Safety Concern to NHTSA

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA

Share Your Complaint

Add Your Complaint

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Ford Customer Relationship Center

P.O. Box 6248 Dearborn MI 48126