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We’re a part of the CarComplaints.com network — a series of sites that are dedicated to car owners. We don’t sugar-coat things or take paid endorsements.
We offer this information, including analysis and statistical breakdowns, for free. Here are a couple ways you can keep this site running.
- If you own an Ford, take a few minutes and tell us about it on CarComplaints.com.
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About the Complaint Data
This site is part of the CarComplaints.com network, which generates problem graphs and data summaries based solely on owner-submitted complaints. All the complaints on this site are the first-hand accounts of real owners. This information should be used as a reference point, it’s always best to seek help from a qualified professional mechanic if your problem persists.
What is PainRank?
PainRank™ is a CarComplaints.com algorithm that uses complaint data from owners (the average mileage of failures, the cost to make repairs, etc), relative complaints analysis, sales numbers, NHTSA data, & owners’ own vehicle rankings to come up with a number representing how much pain a car inflicts on its owners. The higher the PainRank™ score, the more painful a car is to own (typically).
About the Recall Information
A safety recall involving an automobile can be independently conducted by the manufacturer or ordered by the National Highway Traffic Safety Administration (NHTSA). Either way the manufacturer must file a public report which describes the safety-related defect or their inability to comply with a Federal motor vehicle safety standard. The report must also detail the major events that resulted in the recall determination, a description of the remedy, and a schedule for the recall.
Manufacturers are obligated to make an attempt of notifying any known owners of the recalled automobile. That means manufacturers take their own records of purchasers and merge it with current state vehicle registration information.
This site monitors and collects all of its recall information from the NHTSA.
About the Defect Investigations
The NHTSA is authorized to order manufacturers to recall and repair vehicles when the Office of Defects Investigations (ODI) indicate that they contain serious safety defects in their design, construction, or performance. Before the order can be made, ODI must investigate the defect further. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist.
This site monitors and collects all of its defect investigation information from the NHTSA.
About the Technical Service Bulletins
Technical Service Bulletins, or TSBs for short, are notifications made directly by vehicle manufacturers to help automotive technicians diagnose and repair commonly reported problems. Thousands of bulletins are issued by car manufacturers every year.
These bulletins differ from recalls in that they are not considered safety or emissions issues and they usually apply only when your vehicle is in its warranty period (whereas a recall is “open” until the work has been performed). TSBs frequently (but not always) address a recurring problem and include illustrated instructions for repair, a list of the parts needed, the warranty status and the labor charge.
This site monitors and collects all of its TSB information from the NHTSA.
Acknowledgements and Notes
Complaint, trend, vehicle, and NHTSA logos created by kokota on the Noun Project.
Answers to the most frequently asked questions
- What Are Vehicle Generations?
Generations are groups of model years where the vehicles are continuously produced, use similar engineering, and share features. Generational data is not always cut-and-dry – manufacturers might not always release generation information, some generations might last longer in different countries, and various trim levels and model variants can make the whole thing confusing. We do our best but make no guarantees about our generation data. When in doubt, we stick with data about US models.
- Why Are Some Vehicles Missing a 1st / 2nd / 3rd Generation?
You might notice that some of our data starts at generation 5, 6, etc. So what happened to the older generations? One of two things. 1. some models have been around a long time and we don’t have any complaint or NHTSA data about them. 2. some new models share the same platform as existing models, so we typically tie them together. For instance, a new hybrid vehicle might be introduced during the 5th generation of its non-hybrid counterpart. We’ll typically start the hybrid’s generation at 5, unless it’s otherwise noted.
- Where Can I Add My Car Complaint?
Someday we hope to take complaints directly on this site. Until that day, you can tell us about it on CarComplaints.com and your information will be used to help this site.