Automatic Transmission’s Torque Converter Fails Without Warning

A faulty torque converter was causing widespread and dangerous transmission problems for owners of the 2004-05 Ford Freestar. The problem was investigated and eventually recalled, but did the recall cover everybody it should have?

Owners of the 2004-05 Ford Freestar minivans and Mercury Monterey SUV have scary stories about how the vehicle will suddenly surge forward and then immediately lose all power. This forces the driver to coast without power to a safe spot on the road, which can often times be impossible in certain traffic situations.

Investigation Leads to a Recall

An investigation was launched by the NHTSA in 2009 due to the severity of the complaints. Ford argued that it had a low complaint rate for this type of malfunction and only two accidents had been reported as a result of this defect. The NHTSA wasn’t impressed and Ford eventually agreed to issue a recall the torque converter in these vehicles to avoid a protracted dispute.

Torque converter is supposed to work

The recall covered 450,000 vehicles from the 2004-05 model years. Owners of affected Ford and Mercury vehicles should have been notified to have their torque converter replaced at no charge.

The safety recall began on August 9, 2012. Owners may contact the Ford Motor Company customer relationship center at 1-866-436-7332. For detailed information & supporting documents, see the official NHTSA page concerning recall #12V006000

Class-Action Lawsuit

Before the recall, a class action lawsuit was filed against Ford Motor Company in the United States District Court for the Eastern District of New York, Brooklyn Office (styled Judy Azose v. Ford Motor Company, Case No. CV 10-3634).

The Ford Freestar and Mercury Monterey class action lawsuit complaint reportedly alleges statutory violations of the New York General Business Law section 349, breach of express warranty, breach of implied warranty of merchantability, violation of Magnuson-Moss and unjust enrichment.</p>

If you’re interested in the case, you can download a PDF go the full class-action lawsuit.

Vehicles That Might Have This Problem

Model Generation Years PainRank
Freestar 1st Gen 2004–2007 21.25

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, you can help make sure it gets the attention it deserves.

  1. File Your Complaint is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint

  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify the CAS

  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA

  4. Contact Ford

    Ford Support

    P.O. Box 6248 Dearborn MI 48126 USA

    This site is not affiliated with Ford.