A faulty torque converter was causing widespread and dangerous transmission problems for owners of the 2004-05 Ford Freestar. The problem was investigated and eventually recalled, but did the recall cover everybody it should have?
Owners of the 2004-05 Ford Freestar minivans and Mercury Monterey SUV have scary stories about how the vehicle will suddenly surge forward and then immediately lose all power. This forces the driver to coast without power to a safe spot on the road, which can often times be impossible in certain traffic situations.
Investigation Leads to a Recall
An investigation was launched by the NHTSA in 2009 due to the severity of the complaints. Ford argued that it had a low complaint rate for this type of malfunction and only two accidents had been reported as a result of this defect. The NHTSA wasn’t impressed and Ford eventually agreed to issue a recall the torque converter in these vehicles to avoid a protracted dispute.
The recall covered 450,000 vehicles from the 2004-05 model years. Owners of affected Ford and Mercury vehicles should have been notified to have their torque converter replaced at no charge.
The safety recall began on August 9, 2012. Owners may contact the Ford Motor Company customer relationship center at 1-866-436-7332. For detailed information & supporting documents, see the official NHTSA page concerning recall #12V006000
Before the recall, a class action lawsuit was filed against Ford Motor Company in the United States District Court for the Eastern District of New York, Brooklyn Office (styled Judy Azose v. Ford Motor Company, Case No. CV 10-3634).
The Ford Freestar and Mercury Monterey class action lawsuit complaint reportedly alleges statutory violations of the New York General Business Law section 349, breach of express warranty, breach of implied warranty of merchantability, violation of Magnuson-Moss and unjust enrichment.</p>
If you’re interested in the case, you can download a PDF go the full class-action lawsuit.