Phone:

(800) 392-3673

Web:

Ford Customer Service

Mail:

Ford Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

2000 Ford Expedition NHTSA Defect Investigations

• Defect Investigation #EA05015 - Consumers alleged that when it rained or snowed, water leaked into the vehicle around the windshield.moisture flowing through the seal that surrounds the front windshield follows a path through the seal into the generic electronic module (GEM) and fuse box, and may cause the electrical components in the vehicle to malfunction.overall, the number of reports alleging wiper failures and lighting failures is relatively small.in reviewing a large sample of the 1503 complaints for windshield leaks, ODI's analysis reveals that 0.04% of the total vehicle population reported improper windshield wiper operation and 0.01% of the total vehicle populationreported lighting failures.the warranty claims reveal that approximately 0.10% of the population has been serviced for wiper malfunctions and 0.08% for lighting malfunctions as a result of windshield leaking. ODI's analysis of the field performance statistics and available technical information has not established that a defect trend exists in the malfunction, failure or intermittent operation of the front windshield wipers or headlights.see the attached summary report.
• Defect Investigation #DP05005 - On September 6, 2005, ODI received a petition requesting that the Agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 Ford vehicles with Triton V-8 and V-10 engines.ODI received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of December 8, 2005, ODI is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, ODI is aware of only two incidents where the vehicle stalled without restart.information contained in the ODI consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on MY 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and ODI¿S analysis showed, it is possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, ODI¿S analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect is very low.in view of the foregoing, it is unlikely that NHTSA would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize NHTSA¿S limited resources to best accomplish the Agency¿S safety mission, the petition is denied.
• Defect Investigation #PE04078 - In its letter dated January 27, 2005 to ODI, Ford indicated that it would conduct a safety recall (NHTSA recall # 05V-017) to remedy an overheating speed control deactivation switch in approximately 738,490 subject vehicles.the vehicles affected by the recall are certain 2000 model year (my) Ford F150, Ford Expedition and Lincoln Navigator equipped with speed control and certain 2001 model year F150 supercrew vehicles built through August 7, 2000.since opening PE04-078, ODI has identified other reports of "key off" engine compartment fires in Ford vehicles with similar speed control deactivation switches that were not the subject of this preliminary evaluation or Ford's recall 05V-017.Ford's response to the ODI information request letter dated December 3, 2004, provided an additional 107 allegations of "key off" engine compartment fires that were also in vehicles not subject to this investigation or included in the Ford recall 05V-017.an engineering analysis (ea) is warranted to determine if a safety defect trend exists relating to "key off" engine compartment fires in vehicles outside the scope of this preliminary evaluation.ODI will expand the scope of it's investigation at the ea phase to include the 1995 through 2002 model years of the Ford F150, Ford Expedition and Lincoln Navigator vehicles.
• Defect Investigation #PE05033 - ODI has received 39 reports alleging that water leaks around the windshield causing electrical failures, including but not limited to the windshield wipers and the headlamps.Ford reports that water entering the vehicle can wet the power distribution box (pdb) and the generic electronic module (GEM).these components control various electrical systems in the vehicle.this investigation has been upgraded to an engineering analysis, EA05015, to allow further investigation of the issue and to assess the nature of the potential safety consequence.
• Defect Investigation #SQ00016 - There is no summary currently available