Ford Focus Key/Ignition Problems
The Ford Focus' most common problem, according complaints from Focus owners, is the key won't turn in the ignition, or the key gets stuck in the ignition. This occurs on Ford Focus' from model years 2000 through 2003. The ignition problems are covered under the standard manufacturer warranty, but since most of these vehicles are now out of warranty, most Focus owners end up having to pay for the repair themselves.
It is arguable that the ignition problems are a safety defect & so have a chance at being recalled, because the possibility exists that the ignition defect could leave you stranded somewhere. However so far there is no official recall. In California a class action lawsuit has been filed.
The best way to get this fixed is call a locksmith. Most locksmiths are able to fix ignition locks & the repair cost should be around $150-200, versus $450-500 to have the ignition replaced at the dealership. Many people have said this problem occurs again even after replacing the ignition lock, so apparently Ford hasn't changed the design to correct the ignition lock defect. Some people have resorted to leaving a key in the ignition permanently.
It's worth a call to Ford Customer Service and ask for a "goodwill repair". Most people have not had any success getting a discount on the repair by going to their local Ford dealership. Your best bet is to call Ford's customer service line at (800) 392-3673.
Possible Recourse & Actions You Can Take
This is a serious problem, let your voice be heard.
This step is crucial. Don't just complain on forums; The sites below actually manage your complaint in ways that allow useful statistics and they report dangerous trends to the authorities. Law firms often contact these sites for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
- File your complaint at CarComplaints.com
- Submit your complaint to the Center for Auto Safety
- Report a safety concern with the NHTSA Office of Defects Investigation
It's also worth reporting this to the NHTSA as a safety defect, so they will investigate the ignition defect & possibly issue a recall someday.
See the links below for more information on the Focus model years with the most ignition lock complaints: