Possible Recourse & Actions You Can Take

This repair is not currently covered under a recall or class action lawsuit (that we are aware of). Ford has offered some out-of-warranty Explorer owners a "goodwill repair". Most people do not have any luck getting a discount on the transmission repair by going to their local dealership. Your best bet is to call Ford's customer service line at (800) 392-3673.

If you are not offered a goodwill repair or discount on the transmission repair, we recommend having the repair done by an independent transmission repair shop or a local mechanic, because the repair cost is usually significantly less than at the dealership. However make sure you get a comparable warranty on the rebuilt transmission.

Let Your Voice Be Heard

This step is crucial. Don't just complain on forums; The sites below actually manage your complaint in ways that allow useful statistics and they report dangerous trends to the authorities. Law firms often contact these sites for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

1. File your complaint at CarComplaints.com
2. Submit your complaint to the Center for Auto Safety
3. Report a safety concern with the NHTSA Office of Defects Investigation

Most Problematic Model Years

See the links below for more information on the Explorer model years with the most transmission complaints:

• 2002 Ford Explorer transmission problems
• 2003 Ford Explorer transmission problems
• 2004 Ford Explorer transmission problems