The Ford Explorer's most frequent problem - in fact one of the most common problems reported for *any* vehicle (Ford or otherwise) - is cracks in the plastic panel below the rear window.

This occurs on Explorers from model years 2002, 2003 & 2004. With most affected Explorers now past the standard warranty period, most owners will end up having to pay for the repair out of pocket. See the links below for more information on the Explorer model years with the most cracked rear panel complaints.

Possible Recourse & Actions You Can Take

Because the cracked panel is not a safety defect, there is very little chance of a recall. For a short time in late 2006, Ford started a "special assistance program" for out-of-warranty Explorers, where Ford paid for all but $100 of the ~$450 repair cost. However since January 2007, people calling Ford's customer service line began to report back that apparently Ford has ended the brief assistance program.

Let Your Voice Be Heard

This step is crucial. Don't just complain on forums; The sites below actually manage your complaint in ways that allow useful statistics and they report dangerous trends to the authorities. Law firms often contact these sites for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

1. Step 1: File Your Complaint at CarComplaints.com

   CarComplaints.com is a free resource dedicated to uncovering car problem trends and informing the consumer. File Your Complaint

2. Step 2: Notify the Center for Auto Safety

   The Center for Auto Safety is an organization that informs consumers about auto safety issues. Notify the CAS

3. Step 3: Report a Safety Concern to the NHTSA

   The NHTSA directs highway safety and has the authority to force recalls to be issued following investigations. Report Your Concern

It's also worth calling Ford Customer Service and ask for a "goodwill repair" or ask why they ended the special assistance program. Most people have not had any success getting a discount on the repair by going to their local dealership. Your best bet is to call Ford's customer service line at (800) 392-3673.

Most Problematic Years

• 2002 Ford Explorer cracked rear panel
• 2003 Ford Explorer cracked rear panel
• 2004 Ford Explorer cracked rear panel

Ford Explorer Owner Testimonials

“My husband was in a parking garage in Annapolis, Maryland just this past week and noted upwards of SIX Ford Explorers with the SAME DAMAGE!!!!!

Come on Ford, don't pull a Toyota on us -- make good on this!!!!”

Linda L.
Fallston, MD, USA

Have Your Say

Let us know if you've experienced this problem, know of a potential fix or just want to voice how frustrated you are: