Ford Explorer Cracked Rear Panel
The Ford Explorer's most frequent problem - in fact the most common problem reported for *any* vehicle (Ford or otherwise) - is cracks in the plastic panel below the rear window.
This occurs on Explorers from model years 2002, 2003 & 2004. With most affected Explorers now past the standard warranty period, most owners will end up having to pay for the repair out of pocket. See the links below for more information on the Explorer model years with the most cracked rear panel complaints:
Possible Recourse & Actions You Can Take
Because the cracked panel is not a safety defect, there is very little chance of a recall. For a short time in late 2006, Ford started a "special assistance program" for out-of-warranty Explorers, where Ford paid for all but $100 of the ~$450 repair cost. However since January 2007, people calling Ford's customer service line began to report back that apparently Ford has ended the brief assistance program.
Let Your Voice Be Heard
This step is crucial. Don't just complain on forums; The sites below actually manage your complaint in ways that allow useful statistics and they report dangerous trends to the authorities. Law firms often contact these sites for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
- File your complaint at CarComplaints.com
- Submit your complaint to the Center for Auto Safety
- Report a safety concern with the NHTSA Office of Defects Investigation
It's also worth calling Ford Customer Service and ask for a "goodwill repair" or ask why they ended the special assistance program. Most people have not had any success getting a discount on the repair by going to their local dealership. Your best bet is to call Ford's customer service line at (800) 392-3673.
Most Problematic Years
- 2002 Ford Explorer cracked rear panel
- 2003 Ford Explorer cracked rear panel
- 2004 Ford Explorer cracked rear panel
Ford Explorer Owner Testimonials
“My husband was in a parking garage in Annapolis, Maryland just this past week and noted upwards of SIX Ford Explorers with the SAME DAMAGE!!!!!
Come on Ford, don't pull a Toyota on us -- make good on this!!!!”
Linda L.
Fallston, MD, USA