Ford Explorer Cracked Rear Panel

The Ford Explorer's most frequent problem - in fact the most common problem reported for *any* vehicle (Ford or otherwise) - is cracks in the plastic panel below the rear window. This occurs on Explorers from model years 2002, 2003 & 2004. With most affected Explorers now past the standard warranty period, most owners will end up having to pay for the repair out of pocket.

See the links below for more information on the Explorer model years with the most cracked rear panel complaints:

Because the cracked panel is not a safety defect, there is very little chance of a recall. For a short time in late 2006, Ford started a "special assistance program" for out-of-warranty Explorers, where Ford paid for all but $100 of the ~$450 repair cost. However since January 2007, people calling Ford's customer service line began to report back that apparently Ford has ended the brief assistance program.

Regardless, it's still worth calling Ford Customer Service and ask for a "goodwill repair" or ask why they ended the special assistance program. Most people have not had any success getting a discount on the repair by going to their local dealership. Your best bet is to call Ford's customer service line at (800) 392-3673.

Problem data is taken from CarComplaints.com & is based solely on reports received from vehicle owners.
Any advice is drawn from what we hear back from our site visitors. It's always best to seek help from a qualified professional mechanic.